[.green-span]Transforming Lending with Voice AI: How We Save 500+ Hours of Phone Time Every Week[.green-span]

Our Digital Workforce, Built for Lending

Today, our platform is powered by more than 30 context-aware AI agents. These agents form a digital workforce that automates manual, repetitive tasks across the lending lifecycle - from application through renewal. Whether it’s following up on documents or re-engaging leads, our agents operate 24/7 at scale and communicate through voice, text, and email.

We designed this system not just to automate, but to deliver meaningful engagement that keeps deals moving. Applicants receive timely, personalized support without long wait times or dropped threads

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Why Voice AI Is Essential

Voice remains a critical channel for building trust and moving deals forward. That’s why our Voice AI does much more than just talk. It acts like a smart assistant that supports both the borrower and the lender.

Here’s what our Voice AI agents can do:

• Re-engage applicants who haven’t completed their applications
• Schedule meetings with funding managers
• Answer questions and solve technical issues
• Collect documents and explain requirements
• Reopen conversations with past or declined applicants

By handling these tasks, our AI allows human teams to focus on the parts of the job that require empathy, strategy, and nuance.

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The Agents Driving Results

Below are some of the voice-enabled AI agents we’ve built, along with the measurable value they deliver.

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Application Walkthrough Assistant

Reaches out to applicants who started but didn’t finish their application. Voice calls are placed on days 1, 4, 7, 10, and 13 to explain benefits, take information over the phone, and answer questions.

Approximate human time saved per deal: ~$57.69

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Schedule Meeting Assistant

Calls applicants to schedule a conversation with a funding manager. Offers either an immediate transfer or a scheduled meeting. Calls happen three times a day during follow-up periods.

Approximate human time saved per deal: ~$60.58

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Document Collection Assistant

Uses voice to guide applicants through document upload, answer questions, resolve technical issues, and schedule meetings.

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Dead Deal Assistant

Follows up with merchants who declined initial offers. It checks in periodically, listens to feedback, and provides guidance. This voice strategy runs monthly for nearly a year.

Approximate human time saved per deal: ~$130.77

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Renewal Outreach Assistant

Supports renewals by walking borrowers through documentation, re-engaging them in funding conversations, and helping book meetings. This agent also runs a long-term outreach strategy.

Approximate human time saved per deal: ~$65.38

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The Bottom Line: Time and Cost Savings at Scale

If a human handled all of the communications across these agents for a single deal, it would cost approximately $449.04 in time equivalent dollars. When you scale that across thousands of deals, the impact is massive. Most phone calls, texts, and emails take 2 to 4 minutes for a person to handle. Our AI does this faster, at scale, and with no downtime. That’s how we’re saving over 500 hours of phone time every single week.

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Smarter Tools for Smarter Lending

Our mission is to help lenders do more with less by providing smarter tools that power efficient, personalized, and scalable lending experiences. Voice AI is just one piece of that vision. It’s helping us streamline complexity, speed up decision-making, and bring consistency to underwriting at scale. With our agents doing the heavy lifting, our partners can scale with confidence, reduce costs, and deliver better experiences for their customers.

We’re excited about where this is going - and Voice AI is just the beginning.

Be sure to visit our Voice AI agents page to learn more.

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