AI-Powered Communication
for Lending Teams
AI-powered Voice, Email, SMS, and Chat tools integrate seamlessly with your lending workflows, engaging customers automatically.
Communication That Fits Every Lending Model
AI automation fills every gap in borrower communication and keeps each deal moving forward
Automated voice, text, and email reach every borrower at the right moment, so no follow-up slips through
AI agents cover routine replies and status checks, giving your team freedom to handle complex, high-value questions
Unified templates ensure tone and wording stay consistent on every channel, even when responses are generated by AI
AI-Driven Tools
for Smarter Borrower Engagement
AI Agents That Handle Every Call
Fully autonomous agents that handle calls, respond naturally, log every detail, and move deals forward — without a single rep on the line.
Natural Conversations. NLP-powered speech that sounds human, not robotic.
Outbound Automation. Trigger smart, scheduled calls to boost loan completions.
Inbound Call Routing. Answer questions, collect info, and route without wait time.
Voicemail Drops. Leave pre-recorded voicemails at scale to save agent time.
Email and SMS in One AI Flow
Send, track, and personalise every message from a single rules engine that works around the clock.
Triggered Emails. Personalised approval notices, document requests, and funding updates land in the inbox exactly when borrowers need them.
Two-Way SMS. Real-time status updates and document tips reach borrowers instantly, eliminating manual follow-ups.
Unified Analytics. Open rates, reply times, and click-through numbers appear in one dashboard to show what really works.
24/7 Borrower Guidance
Answers questions, gives document tips, and books human calls when borrowers need extra help.
Instant Answers. Shows live loan status, next steps, and missing docs without human wait time.
Smart Document Tips. Guides borrowers to prep files correctly and validates uploads on the spot.
Seamless Call Handoff. Detects when extra help is needed and auto-books a live-advisor call with full chat context.
Tools That Power
Every Lending Conversation
Handle large volumes of borrower interactions with tools tailored for lending workflows.
AI-Driven Customer Outreach
Automated SMS, Email, and Voice messaging reduce response time with no manual data entry
Agentic Chat Interfaces
Borrower chatbot guides each applicant with intuitive, conversational help
Seamless CRM Integration
Seamlessly integrates with CRMs to sync data and automate workflows
Scalable Communications Infrastructure
Handle thousands of simultaneous conversations across channels while maintaining high performance and avoiding increased operating costs
What Lenders Gain
with AI-Powered Communication
+20%
40%
35%
Real Businesses, Real Success with Lendflow
Lendflow’s latest VoiceAI agent tools have been working wonders for us at Faster Funding over the past few months. We have a number of agents actively reaching out to applicants to help them through the onboarding and funding process, each trained on specific tasks and objectives. And the best part is that our customers don’t seem to notice they are speaking to an AI agent - and in some cases have even complimented the professionalism of our “employees”!
Our evaluation and diligence process included a number of solutions with a range of capabilities. In the end, Lendflow’s Voice AI agents were the clear winner, not only for the extensive and sophisticated response capabilities but also for the depth and breadth of knowledge from the team that has deep lending industry expertise. This gave us the confidence that the agents would both work well and be compliant across the board.
Frequently Asked Questions?
Email, SMS, and voice calls via integrated VoiceAI; you can mix channels in a single workflow and track engagement metrics in real time.
Lendflow currently supports English and Spanish for all AI Communication tools.
Yes, all AI Communications are in compliance with both the Telephone Consumer Protection Act (TCPA) and GDPR as well as SOC 2 Type II.
Yes, SMS and Email communications are recorded and all Voice AI calls are recorded and transcribed and live on the Deal page within the Lendflow platform.
Power Your Lending Communications with Lendflow
