AI Chatbot
for Seamless Borrower Support
An AI Agent that guides every borrower from first question to funded loan across any digital channel.
Remove Critical Roadblocks in the Lending Journey
AI-driven conversations keep borrowers informed, boost completion, lighten staff workload, and guide every next step.
Borrowers get live status and next steps instead of waiting for manual updates.
Smart prompts and inline tips keep applicants moving so more applications finish the form.
AI handles routine questions and updates and live agents focus on complex issues.
Stay Connected with Multichannel Support
One AI assistant that meets borrowers on their preferred channel and stays always on and consistent
Web Platform. Instant chat inside the borrower portal.
Mobile Web-App. Reach the bot from phone anytime.
SMS Text. Quick status pings and two-way replies on the go.
Email Thread. Context-aware updates delivered to the inbox.
Chatbot That Delivers Results
-35%
+18%
3 sec
Intelligence Behind Every Reply
Pulls live status and offer data from Lendflow Intelligence before each reply.
Detects when deeper help is needed and schedules a human call, passing the full chat history.
Keeps context as users move between web, SMS, and email, so they never repeat.
Answers borrower questions at any hour, removing wait times and after-hours gaps.
Real Businesses, Real Success with Lendflow
Lendflow’s latest VoiceAI agent tools have been working wonders for us at Faster Funding over the past few months. We have a number of agents actively reaching out to applicants to help them through the onboarding and funding process, each trained on specific tasks and objectives. And the best part is that our customers don’t seem to notice they are speaking to an AI agent - and in some cases have even complimented the professionalism of our “employees”!
Our evaluation and diligence process included a number of solutions with a range of capabilities. In the end, Lendflow’s Voice AI agents were the clear winner, not only for the extensive and sophisticated response capabilities but also for the depth and breadth of knowledge from the team that has deep lending industry expertise. This gave us the confidence that the agents would both work well and be compliant across the board.
Frequently Asked Questions?
Setting up is simple and only requires users to embed the widget on their site. Most lenders or brokers go live in under a week.
The chatbot can answer questions about the loan application, types of loans available, documents needed for application, and more. Using live status and offer data, the chatbot will tailor answers based on where applicants are in the process. It can also schedule calls with your team to ensure there is a human in the loop for critical steps.
Absolutely! The chatbot has the same security protocol as the Borrower Platform and all Lendflow products to ensure that any and all sensitive data and PII is always safe and never shared externally. Lendflow is Soc2 Type II certified
The AI Chatbot is your always-on customer service solution. Answer applicant questions at any time of day, extend your team's capability by automating answers to simple requests, and provide a premier user experience that expedites the application process.
