[.green-span] The Future of Financial Institutions: How AI Agents Are Transforming Operations [.green-span]

Last week, we had the pleasure of joining Inscribe.ai for an eye-opening podcast about the growing impact of AI agents in financial institutions. The session brought together Brianna Valleskey, Head of Marketing at Inscribe, Conor Burke, Co-founder and CTO of Inscribe, and our very own Founder and CEO, Jon Fry, to share insights on how AI is reshaping financial services.

Understanding AI Agents in Financial Services

The conversation kicked off with a look at what AI agents actually are and how FIs are using them. Jon broke Lendflow’s AI use cases into four primary categories: 

• Document Processing: Sorting, naming, and pulling data from documents
• Communication Enhancement: Better voice, email, and chat interactions
• Data Enrichment: Adding valuable context to existing financial data
• Semantic Search: Finding exactly what you need when you need it

Conor reviewed the importance of AI for financial institutions and how Inscribe uses agents with fraud detectors and web resources to spot risks in documents and customer information.

Our Approach to AI Implementation

During the discussion, Jon shared how the team at Lendflow approaches AI integration. We start by pinpointing manual processes where AI can make an impact, then build solutions that address those specific needs. This thoughtful approach has led to great adoption across our organization.

We see AI as a tool that empowers our team rather than replaces human judgment. Our implementation focuses on taking the tedium out of manual processes like:

• Reaching out to customers for missing paperwork
• Making sense of information from checks and bank statements
• Handling routine data extraction that doesn't need a human touch

By building these capabilities right into the Lendflow platform, we've been able to extend these same powerful tools to our customers. This approach has really streamlined operations while keeping humans in the loop where it matters.

The Human-AI Partnership

A big theme throughout the webinar was finding the right balance with AI. Brianna emphasized that transparency and clear explanations are key when implementing AI systems. Everyone agreed that right now, AI works best as a research assistant and support tool - gathering information, documenting processes, and suggesting options - rather than making decisions on its own.

When the conversation turned to AI accuracy concerns, Conor explained how Inscribe builds trust through their risk operations team, which provides human checks on AI findings.

Jon added to this by sharing our rigorous testing approach at Lendflow. We regularly compare what humans produce against what AI generates to keep improving our systems. Sure, all this testing can sometimes feel like extra work, but it's absolutely essential for building AI systems that financial professionals can truly rely on.

Looking Ahead

Everyone on the panel agreed that while some are calling 2025 "the year of AI agents," we're already seeing significant impact today. That said, it was acknowledged that adoption will continue step-by-step as financial institutions find the right mix of automation and human expertise.

Brianna wrapped up with some solid advice: do your homework when picking AI vendors, focusing on those who prioritize security and trust. 

We were thrilled to partner with a leader in the AI space, Inscribe, for this thoughtful discussion. Click here to listen to the full conversation.

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